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Shipping & Return Policy

SHIPPING POLICY

WHEN WILL MY ORDER BE SHIPPED?

(SHIPPING MAY VARY DUE TO COVID)

All orders are shipped within 1-3 business days.

For International shipping please allow 4-8 business days.

Orders placed over weekend and holidays are processed on the next business day.

MY ORDER SAYS IT WAS DELIVERED BUT I HAVE NOT RECEIVED IT, WHAT SHOULD I DO?

In the event you are unable to locate the package posted “in-transit” or “delivered” we recommend contacting your local post office.

USPS is responsible for the delivery of the package.

INCORRECT SHIPPING ADDRESS

We are NOT TO BE HELD RESPONSIBLE for any shipping address discrepancies which includes lost, misplaced, or incorrectly delivered shipments.

It is the responsibility of the customer to provide the correct shipping address information. If the address information provided is incorrect or incorrectly entered at the time of purchase we are not able to make any changes. If you have NOT received a tracking number please contact us immediately so we can make any changes necessary if possible.

RETURNED TO SENDER PACKAGE

If your package is “return to sender” we will reship the item to updated address. However, the customer is responsible for shipping cost for the second delivery attempt.

REFUND POLICY

REFUNDS / EXCHANGES

All items purchased are final sale, thus we cannot offer returns, exchanges, or refunds for these items.

If the product you received is deemed defective your order is eligible for a return or exchange.

For any return questions or issues please contact us at info@jesdit.com.

DAMAGES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

INCORRECT PRODUCT

We apologize for the inconvenience and want to ensure you get the right item as quickly as possible! Feel free to send us an email at info@jesdit.com to notify us regarding the mix up. Please be sure to include your name, order number, and a clear photo of the incorrect product.

Your satisfaction is our number one priority, and we will do our best to make sure you are happy with your purchase!

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